Support
Questions, answered.
What is RUN LEVEL, in one sentence?
A model estimate of your running ability, from 1 to 10, based on suitable runs and accompanied by an evidence basis.
Why did I start as Calibrating?
With few suitable runs, there is no evidence-based level yet. Any self-assessment is provisional; your runs later form the evidence basis.
Can my RUN LEVEL go down?
Yes. New performances and the recency of your evidence can affect your level. Easy training runs do not automatically count as evidence of a lower level.
Do I need an account to use RUN B RUN?
No — GPS tracking, RUN LEVEL and Milestones work without one. An account is only needed for cloud sync, AI features and social features like Friends and Challenges.
Does RUN B RUN work with my Apple Watch or Android watch?
Apple Health and Health Connect import are built into the app and in active testing ahead of launch — see the Features page for current status.
What does RUN B RUN cost?
Pricing isn't finalized yet. We'll announce it before launch — nothing is being charged today.
Which platforms is RUN B RUN launching on?
iOS first, with Android in progress. Download links go live here the moment each is ready.
How do I reach the team?
Email info@runbrun.com — we read every message.